// Player Safety & Wellbeing
Responsible Gaming at fbajr
fbajr believes that gaming should be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and resources available to every Bangladeshi player on our platform to help maintain healthy, controlled gaming habits. Your wellbeing always comes first.
// Section 01
Our Commitment to Safe Play
fbajr is committed to providing a secure, transparent, and responsibly operated gaming environment for all players in Bangladesh. We understand that while the vast majority of our players enjoy Cricket betting, Teen Patti, Slots, and Andar Bahar as a recreational pastime, a small number of individuals may develop patterns of play that move beyond healthy entertainment. Our Responsible Gaming programme exists to identify those situations early and to provide every player with the practical means to regain control.
Responsible gaming at fbajr is not a compliance checkbox — it is a core operational principle embedded into every layer of the platform, from registration to cashier to customer support. Every member of the fbajr team is trained to recognise warning signs of problematic gambling behaviour and to respond with empathy and practical help rather than judgement.
fbajr implements a range of technical controls — deposit limits, time-out periods, session reminders, reality checks, and a full self-exclusion programme — all accessible directly from your account settings or through our 24/7 English-language support team. These tools are available to every registered player at no cost and can be activated instantly upon request.
// Core Principles
fbajr's responsible gaming framework rests on three pillars: Prevention (educating players before problems develop), Intervention (detecting at-risk patterns and acting early), and Support (connecting players with professional help when needed). All three operate simultaneously on the platform at all times.
Player-First Policy
Every responsible gaming request — whether a deposit limit, time-out, or self-exclusion — is processed immediately without question, delay, or requirement to justify your decision to our support team.
Reality Check Reminders
Opt-in session time reminders notify you at regular intervals (15, 30, or 60 minutes) of how long you have been playing and your net session result, helping you make informed decisions about continuing play.
Dedicated Support Team
Our responsible gaming support specialists are available 24 hours a day, 7 days a week, via live chat and email. All communications are handled in English and treated with strict confidentiality.
Spending Transparency
Your account dashboard displays a complete transaction history, net gaming balance, and session duration statistics so you always have a clear, accurate picture of your activity on fbajr.
Account Cooling-Off
Feeling overwhelmed? A cooling-off period of 24 hours, 48 hours, or 7 days temporarily suspends access to your account and all gaming features — no questions asked, instant activation.
Confidential Data Handling
All responsible gaming activity — self-exclusion requests, limit adjustments, and support interactions — is stored separately from standard account data and is never used for marketing profiling.
// Section 02
18+ Age Restriction Policy
fbajr operates exclusively for adults aged 18 years and above. This is a strict, non-negotiable requirement and applies equally to every player registered on the platform regardless of their location within Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.
During the registration process, every new player is required to confirm they are at least 18 years of age by accepting our Terms and Conditions. fbajr enforces this requirement through a mandatory Know Your Customer (KYC) identity verification process that requires players to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — before any withdrawal of funds can be processed.
We also encourage parents and guardians to use internet filtering tools and parental controls to prevent minors from accessing online gambling platforms. Popular filtering solutions that can be applied on home networks and personal devices include tools such as Net Nanny, Qustodio, and built-in operating system parental control features available on Android, iOS, and Windows devices.
// If You Suspect Underage Access
If you believe a minor is using an fbajr account — whether through a shared device, a borrowed account, or a falsified registration — please contact us immediately at support at fbajr.net. All such reports are investigated with urgency and complete confidentiality. You will not be penalised in any way for raising a concern.
// Section 03
Recognising Problem Gambling
Problem gambling — sometimes referred to as gambling disorder — is defined as a pattern of gambling behaviour that causes significant disruption to a person's personal, financial, or professional life. It is a recognised condition that can affect anyone, regardless of age, income level, or prior relationship with gambling. Early recognition is the most powerful tool for preventing serious harm.
The following behavioural patterns are widely recognised warning signs that gambling may have moved beyond healthy recreation. If you recognise several of these signs in yourself, or if someone close to you has observed these behaviours, we strongly encourage you to use the self-assessment section below and to contact fbajr's responsible gaming support team.
- Spending more money on gambling than originally intended on a regular basis.
- Feeling the need to gamble with increasing amounts of money to achieve the same level of excitement.
- Becoming irritable, restless, or anxious when attempting to reduce or stop gambling.
- Gambling as a way to escape stress, anxiety, depression, or problems at work or at home.
- Chasing losses — returning to gambling shortly after a loss in an attempt to win back money.
- Lying to family members, friends, or employers about the extent of gambling activity or financial losses.
- Borrowing money, selling personal items, or neglecting essential bills to fund gambling sessions.
- Failed attempts to cut back on or stop gambling despite a genuine desire to do so.
- Gambling interfering with work performance, study, or important personal relationships.
- Feeling guilt, shame, or distress after gambling sessions.
// Important Distinction
Experiencing one or two of the signs listed here occasionally does not necessarily indicate a gambling disorder. Problem gambling is characterised by a persistent pattern of multiple signs occurring over time and causing measurable harm. However, any level of concern is worth taking seriously — early action is always better than waiting until harm becomes severe.
// You Are Not Alone
Problem gambling affects a significant number of online gaming participants across South Asia. fbajr has partnered with responsible gaming advocates to ensure that players in Bangladesh have clear, accessible pathways to help. Reaching out is a sign of strength, not weakness, and every request for support is handled with complete discretion by our trained team.
// Section 04
Self-Assessment Questions
The following questions are adapted from internationally recognised problem gambling screening tools. Read each question carefully and answer honestly. If you answer "Yes" to three or more of these questions, we recommend activating a cooling-off period or contacting our responsible gaming support team for a confidential conversation.
Have you ever spent more money gambling in a single session than you had planned or budgeted before starting?
Have you ever returned to gambling the day after a significant loss in order to try to win back what you lost?
Have you ever borrowed money from family, friends, or any lending service specifically to fund gambling activity?
Have you ever concealed or understated the amount of time or money you spend on gambling from people close to you?
Has gambling ever caused you to neglect work responsibilities, miss important appointments, or fall behind on essential payments such as rent or utility bills?
Do you find yourself thinking about gambling frequently during daily life — planning your next session, replaying past sessions, or calculating how to fund future play?
Have you ever felt restless, irritable, or anxious when you have been unable to gamble for a period of time?
Do you use gambling as a primary way to cope with stress, loneliness, boredom, anxiety, or emotional difficulties?
// What To Do If You Are Concerned
If your answers to the questions above have raised concerns, the most important step is to take immediate, practical action rather than waiting for the situation to improve on its own. Contact fbajr support at support at fbajr.net with the subject line "Responsible Gaming Request" and our trained team will walk you through the available tools — from a simple 24-hour cooling-off period to a full long-term self-exclusion — without any pressure or judgement.
// Section 05
Player Protection Tools
fbajr provides a comprehensive suite of player protection tools that you can activate through your account settings or by contacting our support team. All tools take effect immediately upon activation and cannot be reversed by the player during the active period — this intentional design prevents impulsive decisions made during an active gaming session from overriding a genuine intention to limit play.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, further deposits are blocked until the period resets. Limits can be reduced instantly but increases require a 7-day cooling period to take effect.
Define the maximum net loss you are willing to accept within a set time period. When your losses reach the defined threshold, your account is automatically locked from further play for the remainder of that period.
Set a maximum session duration after which the platform will automatically log you out. You can choose limits between 30 minutes and 8 hours. A reminder notification appears 10 minutes before the limit is reached.
Opt-in notifications that appear at your chosen interval (every 15, 30, or 60 minutes) during active gameplay, displaying total session time and your net gaming result for that session.
A short-term account suspension of 24 hours, 48 hours, or 7 days. During a cooling-off period, you cannot log in, deposit, or place bets. The period cannot be cancelled early once activated.
A longer-term suspension of 1 month, 3 months, 6 months, 1 year, or permanent. Detailed in the dedicated Self-Exclusion section below. The strongest tool available on the platform.
// How to Activate Tools
All player protection tools are available in the Responsible Gaming section of your fbajr account settings. Alternatively, email support at fbajr.net with your registered username and the specific tool you wish to activate, and our team will apply it to your account within 1 hour. You do not need to provide a reason — your request will be acted upon without question.
// Section 06
Self-Exclusion Programme
Self-exclusion is the most comprehensive player protection tool available on fbajr. When you apply for self-exclusion, your account is fully suspended for the chosen duration — you will not be able to log in, make deposits, place bets, or receive promotional communications from fbajr for the entire exclusion period. This tool is designed for players who feel that a complete break from gambling is the right course of action for their wellbeing.
fbajr offers the following self-exclusion periods:
- 1 Month — a short-term break to reassess your relationship with gambling.
- 3 Months — a medium-term exclusion suitable for players who have identified a recurring problematic pattern.
- 6 Months — a longer break allowing time to seek professional support and rebuild healthy habits.
- 12 Months — a one-year exclusion for players who require an extended period away from gambling.
- Permanent — a lifelong exclusion for players who wish to permanently close their fbajr account and never return to online gambling through our platform.
During a self-exclusion period, fbajr will take the following additional steps to support your decision: all marketing email subscriptions linked to your account will be suppressed; any open bonus offers will be cancelled; and if any funds remain in your account balance at the time of exclusion, you may request a withdrawal of those funds by contacting support — the withdrawal will be processed to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) within 5 business days.
// Permanent Self-Exclusion
Players who choose permanent self-exclusion will have their account permanently closed and their personal data flagged to prevent re-registration under the same identity. fbajr uses identity-matching technology to prevent permanently self-excluded individuals from opening a new account. If you attempt to register a new account during a self-exclusion period, the registration will be declined. We take this obligation extremely seriously as part of our duty of care to vulnerable players.
// Section 07
Deposit & Loss Limits
Setting deposit and loss limits is one of the most practical steps you can take to keep gambling within a budget you are comfortable with. fbajr strongly encourages all players — not just those experiencing difficulties — to set a personal deposit limit as part of their standard account setup. Responsible gambling begins with a clear financial boundary established before play, not after.
| Limit Type | Period Options | Minimum | Reduction Effective | Increase Effective |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | ৳200 | Immediately | After 7-day cooling period |
| Loss Limit | Daily / Weekly / Monthly | ৳500 | Immediately | After 7-day cooling period |
| Session Time Limit | Per session (30 min – 8 hrs) | 30 minutes | From next session | After 24-hour cooling period |
| Wager Limit | Per bet / Per session | ৳10 per bet | Immediately | After 7-day cooling period |
The asymmetric cooling periods — where reductions take effect immediately but increases require a waiting period — are a deliberate responsible gaming design feature. This ensures that a player who wishes to reduce their exposure can do so instantly, while a player who might impulsively want to increase their limits during an active gaming session cannot do so without the benefit of a reflection period.
// Budgeting Recommendation
As a practical guideline, fbajr recommends that players set a monthly deposit limit equal to a discretionary entertainment budget they would be genuinely comfortable losing in full — similar to budgeting for cinema tickets, dining out, or a sporting event. Never gamble with money allocated for rent, food, school fees, utility bills, or any other essential household expense. Gaming on fbajr should always be funded from discretionary income only.
// Section 08
Support Resources & Contacts
If you believe that gambling is negatively affecting your life or the life of someone you care about, please do not wait before seeking help. fbajr's support team is available around the clock to discuss your situation confidentially and to help you activate any of the player protection tools described on this page. No account will be penalised or restricted in a punitive way simply because a player has requested responsible gaming assistance.
Beyond fbajr's internal support team, the following resources provide professional guidance and assistance for problem gambling. All contacts below are provided in a plain text, non-clickable format in compliance with our site policy on link restrictions.
| Resource | Description | Contact |
|---|---|---|
| fbajr Support | fbajr's own responsible gaming team. Available 24/7 via email for limit requests, cooling-off periods, self-exclusion applications, and general wellbeing queries. All communications handled in English with complete confidentiality. | support at fbajr.net — Subject: "Responsible Gaming Request" |
| Gamblers Anonymous | International peer-support organisation for individuals affected by problem gambling. Operates fellowship meetings and online support communities. Bangladesh-based members can access online group sessions. | gamblersanonymous.org (independent — for reference only) |
| National Mental Health Helpline | Bangladesh's national mental health support service, which can provide referrals to counsellors and psychologists experienced in behavioural addiction including gambling disorder. | Kaan Pete Roi: 01779-554391 (Bangladesh — plain text, not a link) |
| Responsible Gambling Council | International research-based organisation providing education, policy guidance, and individual screening tools for problem gambling. Their online self-assessment tools are accessible to Bangladeshi players. | responsiblegambling.org (independent — for reference only) |
| Family Support | If a family member's gambling is affecting your household, fbajr can accept third-party self-exclusion referrals. A family member or close associate may contact support at fbajr.net on behalf of the player if the player is unwilling or unable to reach out personally. | support at fbajr.net — Subject: "Third-Party Concern" |
// A Final Word from fbajr
Gambling should add to the quality of your life — not subtract from it. If at any point playing on fbajr stops being fun and starts feeling like an obligation, a source of anxiety, or a financial necessity, that is your signal to step back and use the tools available to you. fbajr is here to support that decision, not to discourage it. Play for entertainment. Play within your means. Play responsibly.
Play Smart on fbajr
Ready to return to the games? Explore our full game library knowing that fbajr's responsible gaming tools are always available in your account settings whenever you need them.